Returns

Window

30 days from delivery

Condition

Unworn, unwashed, tags attached

Return shipping

Paid by the customer

Refund method

Original payment method

Processing

5–10 business days after arrival

Write to care@lumiwardrobe.com with your order number and which pieces you are returning. We will reply with the return address and instructions within one business day.

Please do not send anything back before you hear from us — parcels that arrive unannounced are difficult to match to an order, which delays your refund.

Once your return arrives and passes inspection we refund to the original payment method. Banks typically take a further 5–10 business days to post it.

We refund the price of the goods and the EU customs handling charge where one was collected. Original outbound shipping is refunded only where the return is our fault.

If a piece arrives damaged, faulty, or is not what you ordered, tell us within 14 days of delivery and include photographs. We cover return shipping and replace or refund it in full — the 30-day condition rules do not apply.

Pieces that have been worn, washed, altered, or scented; anything returned without tags; and anything sent back after the 30-day window has closed. If in doubt, ask us before you post it rather than after.